You can set the support name and email address for your community so that all CoachingCloud autoresponder emails such as session reminders and invitations, show as being sent from your email address rather than CoachingCloud.
To do this go to the ‘Settings’ page and scroll down to ‘Outgoing Email’
This is the name that you want your emails to show as being sent from, it will display this in the field for your client's email.
Community support email address
Your email address which will be used if members of your community send a reply to these system generated messages.
Support form greeting
This is the greeting message displayed in the right hand bar when clients click on the contact button. Your clients can type a message which is sent through to your support email address.
Enable feedback auto respone When clients make contact via the request for help (the above feature), you can automatically send a response (see email template). This switches the automatic email on or off.
There are 3 options as to how email is sent from your CoachingCloud community.
via CoachingCloud email
This is the simplest form, all outgoing email is sent from firstname.lastname@example.org. This means all of your clients will see that these emails come from the CoachingCloud platform.The ‘reply to' address will be set to your community support email address above so if your clients do reply, these emails will be sent to you.
via CoachingCloud’s SMTP servers powered by Mandrill (MailChimp)
This will make CoachingCloud outgoing emails invisible to your customers, all emails will appear as being sent from your domain. In order to configure this and protect from spam you will need to have access to your DNS records and create an SPF record and DKIM record.
Instructions for this are here: https://blog.coachingcloud.com/how-to-add-dns-records-for-sending-domains-461525f29952#.ikvpkfy21
Once you have done this click the ‘Check DNS’ button to ensure this is set up correctly. You will also need to tell us so that we can send you a verification email that you will need to respond to in order to finalise the set up. Email us at email@example.com.
Domain : smtp.gmail.com Port : 465 Login: your email address Password: your password Authentication: SMTP Connect using SSL: ensure this box is ticked
If you are unsure what these are, check with your email provider.
Once you have done this you need to click the ‘Test connection’ button to ensure the email is activated.
Copy all email to:
Enter an email address to receive copies of all outgoing email for testing purposes. We advise you to remove this as soon as you are ready to go live.
You can amend this adding additional footer text here if you wish.